Refund policy

Return & Exchange Policy

At Hardfinds.co.za, we are committed to offering our customers top-quality products and an exceptional shopping experience. Due to the exclusive nature of our inventory and the unique sourcing process, we have a strict No Refund policy.

No Refunds Policy

We do not provide refunds under any circumstances. This policy is necessary because our inventory is highly limited, and items are often sourced specifically for each customer. Issuing refunds would prevent us from offering returned items to other customers, disrupting our ability to deliver exceptional service.

Exchanges for Damaged or Incorrect Items

We only allow exchanges in the following situations:

• Damaged Goods: If your item arrives damaged, please notify us within 48 hours of receiving your package. We will gladly exchange the damaged item for the same product, subject to availability.

• Wrong Size Sent: If you ordered a specific size and we mistakenly sent the wrong size, we will exchange it for the correct size. Please contact us within 7 days of receiving the item, and we will arrange the exchange.

No Exchanges for Correctly Delivered Sizes

If we delivered the correct size as per your order but the item doesn’t fit, we unfortunately cannot accept returns or exchanges due to our limited stock. Many items are reserved for specific customers, and accepting returns would affect product availability for others.

Non-Exchangeable Products

For hygiene reasons, certain items such as earrings, hats, and other personal accessories are non-exchangeable or returnable unless defective.

We encourage customers to carefully review size guides and product details before placing an order. If you have any questions or uncertainties about sizing or fit, feel free to contact our customer support team for assistance.

By placing an order, you agree to our return and exchange policy. We appreciate your understanding and support as we strive to offer exclusive products of the highest standards.

For any inquiries or concerns, please contact our support team at [hardestfinds@gmail.com].

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